How do I start a return?
We are no longer accepting returns without contacting us first.
- New or unused items can be returned for 90 days.
- Most cores can be returned for up to 6 months.
- Defective items covered by a manufacturer's warranty can be returned for up to 6 months.
Please follow these steps to complete your return:
Find your order number
Find your item number(s) that you need to return
Contact us with the reason why you need to return the item(s) and the above information to our email address at: [email protected]
Exceptions
Some items require assistance. This includes:
- Oversize items
- Items shipped via truck freight
- Cores with special return instructions